- Possible start: 19.07 or 23.08 (you can choose)
- We offer efficient and fast remote recruitment process
- It is great possibility to get good money throughout the year in Portugal!
- Working schedule time frames: Monday-Friday: 08:30-17:00 (Greek time - 8h/day, 40h/week, 5 days/week) with weekends off!
- We do NOT require previous experience, we will teach you everything
Company:
Support for insurances brand!
Our client is the world's largest publicly traded property and casualty insurer for Homeowners. If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you!
You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
As a Customer Support you will:
- Receiving telephone calls or chat from German clients wishing to obtain various types of information concerning the insurance policy -only inbound!
- Processing via a transaction in our client policy administration system, and/or by the writing and sending of reply to letters/emails, information, contract documents, etc., to the insured
- Indexation and electronic archiving in our document management tool
- Policy changes/Cancellation requests/Making a claim, updating payment details
- This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account
What do we expect:
- Fluency in German (C2 - native)
- Communicative English level (min. B2)
- You live anywhere in Lisbon or you are ready to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything
What we offer
- Possible start: 19.07 or 23.08 (you can choose)
- Competitive salary and remuneration system (incl. meal allowance):
** 1283€ gross x 12 months or 1100€ gross x 14 months,
** up to 100€ gross project bonus/month (it is a fixed salary supplement),
** up to 100€ gross performance bonus,
** 7,23€ NET/day meal voucher - given as a pre-paid card
- Working time frames: Monday – Friday 08:30 – 17:00 (40h per week, 8h/day) with weekends off
- Full time, fixed term 6-months employment contract with prolongation possibility (according to the Portuguese law)
- Training is provided at the beginning of the work
- We offer office based work system in our modern location in Lisbon - Oriente
- Health insurance with a dental plan (after 6 months contract)
- Complete online hiring process regulated
- We are certified Great Place to Work for 4 years!
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
IMPORTANT:
if we decide to invite you to our recruitment process, you will receive an invitation to a HARVER assessment. This is an important stage - please fill it in carefully and then our team will invite you for an interview!
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
Job Type: Full-time
Salary: 1,266.00€ - 1,500.00€ per month
Application Question(s):
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- Your current location:
- When is the closest possible date to start for you?
- If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
- This offer is related to our client Webhelp Lisbon. Are you okay with continuing with your application?
- Are you ready to work in our office in Lisbon-Oriente?
Language:
- English communicative (Required)
- German (C2-native) (Required)
Expected Start Date: 19/07/2023
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